Job Description Job Title Executive- Customer Engagement (Agency) Location Pune B_Greenfield Department Operations Function Operations - Agency Reporting to Manager Band 5

Key Responsibilities:

Managing office administration assets and upkeep of the same.

Agents Contracting

Recent Business Processing

Banking of Initial & Renewal Premium

Managing Petty cash & vendor payments

Retention of Surrender Requests

Execution of all Service Requests - Post Policy Issuance

Reverting on customer queries and complaints

Maintaining high NPS Scores

Life and Health Claims processing

Handling compliance issues.

Audit Rating

Measure of Success:

Service to Delight- 3Days

Customer Engagement - 70%

Surrender Retention - 68%

NPS-85

100% Banking with 24 hours.

Vendor payment TAT should be

Surrender Requests

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Executive - Customer Engagement (Agency) (Mumbai)
🏢 Axis Max Life Insurance
📍 Mumbai