Career Opportunities Job Code: IJP-Asst Mgr Customer Engagement

Position

Asst Mgr - Customer Engagement No. of Positions 1

Department

Operations Function Field Operations

Reporting to

Sr Manager - Customer Engagement Band 5A

Location

Gurgaon1 Last date of submission

Key Responsibilities:

Managing office administration assets and upkeep of the same.

Agents Contracting

Recent Business Processing

Banking of Initial & Renewal Premium

Managing Petty cash & vendor payments

Retention of Surrender Requests

Execution of all Service Requests - Post Policy Issuance

Reverting on customer queries and complaints

Maintaining high NPS Scores

Life Claims processing

Handling compliance issues.

Audit Rating

Measure of Success:

Service to Delight-NPS-90 & 3 days TAT

Customer Engagement - 70%

Surrender Retention - 70%

NPS-90

100% Banking with 24 hours.

Vendor payment TAT should be

Surrender Requests

100 % Accuracy of POS requests

100 % Accuracy of Customer service





Zero Day upload of POS & Claims Docs in FTP server.

Audit rating 2

Service to Recruitment-100%

Service to Sales(Agency & Cat)-100%

Persistency-90%

Freelook to retain-45%

Desired qualifications and experience:

Graduate / Post-Graduate in any discipline.

2-3 years experience handling front end customer services

Knowledge of service quality is required

Knowledge and skills required:

Must be highly customer centric

Excellent communication skills

Good co-ordination skills

Data management on Excel should be good

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager - Customer Engagement (Agency) (Panipat)
🏢 Axis Max Life Insurance
📍 Panipat