Roles and Responsibilities :

- Manage front desk operations, ensuring a smooth check-in/check-out process for guests.
- Provide exceptional guest service by resolving any issues or concerns in a timely and professional manner.
- Develop strong relationships with guests to understand their needs and preferences, providing personalized recommendations for local attractions and services.
- Maintain accurate records of guest interactions, transactions, and feedback to improve overall hotel performance.

Job Requirements :

- 2-4 years of experience in hospitality industry with focus on guest handling or guest relations.
- Strong communication skills with ability to handle diverse customer base effectively.
- Proficiency in using computer systems for efficient record-keeping and reporting purposes.
- Ability to work well under pressure in a fast-paced workplace.

📌 Guest Relation Executive (Pune)
🏢 Human Forte
📍 Pune