Req ID: phone_number

We are currently seeking an Application Support and Maintenance - Healthcare Provider (Enterprise Corporate Functions) to join our team in Bangalore, Karnataka, India.

Responsibilities

- Incident Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs; perform root cause analysis for recurring issues.
- Application Monitoring Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
- Change Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.
- Stakeholder Vendor Coordination: Act as a liaison between business users, IT teams,



and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.
- Compliance Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements.

Skills
- Incident Problem Management
- Application Monitoring Maintenance
- Change Release Support
- Stakeholder Vendor Coordination
- Compliance Documentation
- Scheduling, rosters, resource management tools
- Knowledge of community engagement platforms (digital signage, resident portals)
- Troubleshooting SaaS-based administrative platforms
- Experience with Administrative systems like iCertis, Einstein, Parallon Workforce Management

📌 Application Support Engineer – Healthcare (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru