- Role & responsibilities
- Answering incoming calls from customers in a professional and courteous manner
- Listening actively to customers and asking probing questions to fully understand their needs and concerns.
- Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
- Meeting or exceeding individual and team sales targets.
- Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
Preferred candidate profile
- Excellent verbal and written communication skills in English.
- Comfortable working in a rapid-paced environment.
- Flexibility to work in rotational shifts, including evenings, weekends