Document Management

- Receive, review, and process incoming medical documents.
- Index and upload documents into the Electronic Health Record (EHR) system.
- Verify patient identifiers and document accuracy before indexing.
- Classify documents into appropriate document types.
- Ensure completeness and quality of scanned documents.
- Perform quality audits on scanned and indexed records.
- Resolve document mismatches and duplicate records.
- Maintain document retention and archival procedures.
- Support document retrieval requests from internal stakeholders.

Release of Information (ROI)

- Process medical record requests from patients, physicians, attorneys, insurance companies, and government agencies.
- Verify authorization forms for completeness and HIPAA compliance.
- Validate requester identity and legal authority.
- Determine appropriate records for release based on authorization.
- Redact protected information when required.
- Release records within regulatory turnaround times.
- Document all disclosures in accordance with HIPAA accounting requirements.
- Maintain confidentiality of Protected Health Information (PHI).
- Handle subpoenas, court orders, and legal requests according to organizational policies.
- Communicate with requestors regarding incomplete or invalid authorizations.

Compliance & Quality

- Ensure compliance with HIPAA, HITECH, CMS, Joint Commission,



and organizational policies.
- Maintain confidentiality of patient information at all times.
- Participate in internal quality audits.
- Identify process improvement opportunities.
- Report privacy or security incidents immediately.

Customer Service

- Respond professionally to inquiries regarding medical record requests.
- Provide status updates to requestors.
- Coordinate with physicians, clinics, and HIM staff to resolve documentation issues.

Required Qualifications

Experience

- 13 years of experience in:
- Health Information Management (HIM)
- Medical Records
- Document Management
- Release of Information (ROI)
- Healthcare BPO (preferred)

Required Skills

- Knowledge of medical terminology
- Understanding of HIPAA Privacy Rule
- Knowledge of Release of Information regulations
- Familiarity with Electronic Health Records (Epic, Cerner, Meditech, Allscripts, eClinicalWorks, etc.)
- Robust attention to detail
- Excellent written and verbal communication
- Time management skills
- Ability to prioritize multiple requests
- Strong analytical and problem-solving skills
- Customer service orientation
- Typing and data entry proficiency
- Microsoft Office (Word, Excel, Outlook)

Contact: HR- +91 (phone hidden), (phone hidden)

Interested candidates can share their profiles or reach out directly

📌 Medical Records & ROI Specialist (Mumbai)
🏢 Eclat Health Solutions
📍 Mumbai