We are looking for a friendly, organized and proactive intern to support the clinics day-to-day operations and patient-management activities.

The intern will assist with appointment coordination, patient communication, front-desk operations, documentation, billing support and maintaining a welcoming clinic setting. This role is ideal for someone interested in building a career in healthcare administration, clinic operations, patient experience or hospitality.

Patient Coordination and Experience

- Welcome patients and visitors professionally and assist them during their clinic journey.
- Support patients with registration, appointment check-in and required documentation.
- Coordinate appointments, confirmations, reminders, rescheduling and follow-up calls.
- Guide patients through consultation, treatment and billing stages.
- Collect patient feedback and communicate concerns to the appropriate team member.
- Maintain patient privacy, dignity and confidentiality at all times.
- Ensure patients are comfortable while waiting and promptly communicate any delays.

Front-Desk and Clinic Operations

- Answer telephone calls, WhatsApp messages and general enquiries professionally.
- Provide accurate information about clinic timings, appointments and services without giving medical advice.
- Support the daily opening and closing activities of the clinic.
- Help maintain an organised, hygienic and welcoming reception and waiting area.
- Coordinate with doctors, nurses,



aestheticians and other team members regarding patient schedules.

- Assist in monitoring patient flow and minimising waiting time.
- Support the preparation of daily appointment and operational reports.

Systems and Documentation

- Update patient details, appointments and service information in Clinicea.
- Ensure records and documents are complete, accurate and securely maintained.
- Assist with consent-form coordination and collection of required patient information.
- Support billing, payment recording and invoice generation under supervision.
- Assist with basic data entry and reporting in Clinicea and relevant Zoho applications.
- Maintain trackers for enquiries, appointments, follow-ups, feedback and pending actions.

Administrative Support

- Assist with filing, scanning and organising operational documents.
- Support stock and inventory checks for clinic supplies and consumables.
- Coordinate with vendors and service providers when instructed.
- Assist in preparing patient-information materials, forms and internal checklists.
- Support clinic events, promotional activities and patient-engagement initiatives.
- Perform other reasonable operational duties assigned by the reporting manager.

- Comfortable using computers, email, Microsoft Office or Google Workspace.
- Ability to learn clinic-management and business applications such as Clinicea and Zoho.
- Fluency in English and Hindi is required; Marathi would be an advantage.

📌 Clinical Operations & Patient Management Intern (Pune)
🏢 Lluminae Integrative Skin and Hair Aesthetics
📍 Pune