Hybrid role combining individual sales contribution with team support responsibilities including coaching, SME support, and escalation handling.
Key Responsibilities
- Handle complex and high-value sales calls
- Act as SME and provide floor support to agents
- Coach and mentor team members
- Monitor call quality and provide feedback
- Assist in onboarding and training
- Track team and individual performance
- Handle escalations and critical cases
- Support reporting and dashboards
Required Skills
- Solid sales experience (telecom/BPO preferred)
- Excellent communication skills
- Coaching and mentoring ability
- Strong objection handling skills
- Ability to multitask under pressure
Eligibility
- 35 years in international BPO/sales
- SME/team handling experience preferred
📌 Call Center Senior Analyst (Gurugram)
🏢 NTT DATA Business Solutions
📍 Gurugram
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