- Conduct regular quality audits of processes, transactions, calls, documents, or products.
- Review adherence to company policies, procedures, and regulatory requirements.
- Evaluate performance against predefined quality standards and KPIs.
- Identify errors, process deviations, and compliance risks.
- Prepare audit reports and provide detailed feedback to stakeholders.
- Analyze audit findings and identify trends, root causes, and improvement opportunities.
- Work with operational teams to implement corrective and preventive actions.
- Maintain accurate audit records and documentation.
- Monitor quality metrics and prepare periodic management reports.
- Participate in calibration sessions to ensure consistency in quality assessments.
- Support training and coaching initiatives based on audit observations.
- Assist in developing and updating quality standards, checklists, and audit frameworks.
- Publish Dashboard on the processes on monthly basis.
- Audit accuracy and consistency.
- Quality score improvement across audited areas.
- Compliance adherence rate.
- Timely completion of audits and reports.
- Reduction in recurring quality errors.

Effectiveness of corrective action implementation

📌 Quality Manager- Customer Service (Thane)
🏢 Kotak Mahindra Bank
📍 Thane