Account Manager - SMB & Enterprise - e-stone

Experience: 3-7 Years

Location: Mumbai (Juhu)

Job Summary

The Account Manager - SMB & Enterprise is responsible for managing and growing existing customer accounts while identifying opportunities for renewals, upselling, cross-selling, and long-term strategic partnerships. The role serves as the primary relationship owner for assigned SMB and Enterprise customers, ensuring high customer satisfaction, revenue retention, and account expansion.

Responsibilities

- Serve as the primary point of contact for assigned SMB and Enterprise customers.
- Develop solid relationships with business owners, CXOs, procurement teams, and key stakeholders.
- Conduct regular business reviews to understand customer objectives and identify new opportunities.
- Ensure successful onboarding and adoption of Netcloud Consulting s solutions.
- Achieve monthly, quarterly, and annual account revenue targets.
- Drive contract renewals and maximize customer retention.
- Identify and close upsell and cross-sell opportunities across AI, cloud, managed services, cybersecurity, digital transformation, and marketplace management solutions.
- Increase Annual Recurring Revenue (ARR) and Customer Lifetime Value (CLV).
- Ensure timely resolution of customer concerns by coordinating with technical and delivery teams.
- Monitor customer satisfaction and proactively mitigate risks to account health.
- Manage contract renewals, amendments, and commercial discussions.
- Develop long-term account growth plans for strategic customers.




- Prepare commercial proposals, quotations, and renewal agreements.
- Negotiate pricing and contract terms within approved guidelines.
- Ensure timely invoicing and support collection of outstanding payments.
- Maintain account profitability while meeting customer expectations.
- Maintain accurate account information and opportunity pipeline in the CRM.
- Forecast renewal and expansion revenue.
- Prepare account performance and revenue reports.
- Collaborate with Business Development and Delivery teams to ensure seamless customer engagement.

Key Performance Indicators

- Upsell & Cross-sell Revenue
- Net Revenue Retention (NRR)
- Customer Satisfaction (CSAT)
- Customer Churn Rate
- Annual Recurring Revenue (ARR)

Qualifications

- Bachelor s degree in Business, Marketing, IT, or a related field.
- 3-7 years of experience in Account Management, Customer Success, or B2B Sales.
- Experience managing SMB and Enterprise customers in IT services, cloud, AI, SaaS, or managed services is preferred.
- Strong relationship management, negotiation, and commercial acumen.
- Experience using CRM platforms and preparing business reviews.

Business Development Manager - SMB & Enterprise Sales / Associate Vice President - SMB & Enterprise Sales

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Professional (Mumbai)
🏢 e-stone information technology
📍 Mumbai