- Manage daily operations of the travel desk, ensuring smooth check-in and check-out processes for guests.
- Provide exceptional guest relations by handling complaints, resolving issues, and offering personalized services to customers.
- Oversee front office activities such as room assignments, key distribution, and billing procedures.
- Maintain high standards of cleanliness and organization in the facility to ensure a comfortable setting for guests.
Job Requirements :
- 2-10 years of experience in hospitality industry with expertise in aviation or hotel operations.
- Strong administration skills with proficiency in handling multiple tasks simultaneously.
- Excellent communication skills with ability to work effectively with diverse customer base.
- Basic knowledge of housekeeping practices and facility management principles.