- Provide subject matter expertise on international BPO operations to clients, ensuring effective communication and understanding of their needs.
- Develop and maintain solid relationships with clients through regular meetings, calls, and emails to ensure high levels of customer satisfaction.
- Collaborate with internal teams to identify opportunities for growth and improvement in the client's business processes.
- Analyze data to provide insights on client performance metrics, identifying areas for optimization.
Job Requirements :
- 2-10 years of experience in an International BPO environment or similar industry.
- Strong knowledge of sales principles, practices, and techniques.
- Excellent communication skills with ability to build rapport quickly over phone or email.