Job Title: Executive - Customer Support Job Overview: The Executive Customer Support is entrusted with the responsibility of facilitating seamless coordination between the clients, sales team and production team to ensure the timely and complete delivery of sales invoices, adhering to the Ontime and in Full (OTIF) standard
This role entails providing essential information, addressing client requirements, and overseeing shipment delivery within specified timelines for designated clients
Key Responsibilities and Accountabilities: Coordinate with clients to ensure agreement on delivery timelines and product specifications
Collaborate with the Production Planning team to ensure production is aligned with client requirements and timelines
Work closely with CAD and Production Planning to confirm product specifications (e g, weight, shine, design, etc)
Address customer inquiries promptly and within the defined turnaround time (TAT)
Proactively communicate delivery progress, specifications, and any deviations from client requirements
Ensure accurate completion of documentation in the ERP system and via email as per customer requirements




Prepare quotations and pricing in accordance with company guidelines
Competencies and Levels: Excellent proficiency in business communication, both written and verbal, especially via email and telephone
Solid arithmetic and calculation skills to facilitate accurate pricing and order processing
Effective coordination skills to synchronize activities between various departments and stakeholders
Familiarity with ERP systems is preferred to streamline documentation and workflow processes
Proficiency in MS Excel is essential for data analysis, reporting, and documentation purposes
Qualification Experience: Graduate with Any Stream with 0 to 2 years of Experience Experience of working in a Customer Service Function will be Preferred

Disclaimer : This job posting has been aggregated from external source. Role detailscontentand availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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