Role & responsibilities

- Drive business acquisition, portfolio growth, and revenue enhancement.
- Strengthen customer/anchor/vendor/partner relationships depending on the role scope.
- Ensure compliance with credit, KYC, risk, and audit standards.
- Support customer onboarding, documentation, and relationship deepening.
- Collaborate with branches, credit, risk, operations, and product teams.
- Monitor portfolio performance, delinquency, and early warning signals.
- Enable digital adoption, process efficiency, and service quality improvements.

Key Performance Indicators (KPIs)

- Business acquisition & portfolio growth
- Revenue & cross-sell contribution
- Portfolio quality & delinquency control
- Customer satisfaction & service excellence
- Compliance & documentation quality




- Productivity & activity score achievements

Skills & Competencies

- Strong understanding of MSE/SCF/Commercial/Trade Finance business
- Financial analysis, credit understanding & risk awareness
- Customer relationship management & negotiation skills
- Analytical thinking, problem-solving & process discipline
- Positive communication, coordination & stakeholder management

Qualifications & Experience

- Graduate/Postgraduate with relevant experience in MSE, Supply Chain Finance, or Banking.
- Experience in credit, sales, portfolio, or relationship roles preferred.

📌 Regional Head - MSE (Mumbai)
🏢 Jana Small Finance Bank
📍 Mumbai