We are looking for candidates with FF & Bucket 1 team experience only, specifically in Personal Loans. The ideal candidate should be DRA Certified and have a strong background in recovery and collections.
Roles and Responsibility
- Manage and resolve customer complaints professionally.
- Develop and implement effective collection strategies to meet targets.
- Build and maintain strong relationships with customers and internal stakeholders.
- Conduct thorough analysis of customer data to identify trends and patterns.
- Collaborate with cross-functional teams to achieve business objectives.
- Provide excellent customer service and ensure high levels of customer satisfaction.
Job Requirements
- DRA Certified with experience in recovery and collections.
- Strong knowledge of personal loans and collections processes.
- Excellent communication and interpersonal skills.
- Ability to work in a rapid-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
- Experience working with FF & Bucket 1 team is mandatory.