- strong hands-on expertise in core ServiceNow technical areas, not just theoretical or resume-level exposure. Specifically, the expectations are:
- Solid background in ServiceNow scripting (both client-side and server-side), with the ability to clearly explain real-world use cases they have implemented
- Expertise in UI Builder, including experience designing and configuring scalable, user-friendly workspaces
- Hands-on experience with Playbooks, particularly around orchestration and process automation
- Advanced knowledge of Integrations, including REST/SOAP APIs, authentication methods, and troubleshooting integration issues
While many candidates have mentioned experience in CSM and Integrations on their resumes, during the evaluation they were unable to explain even basic ServiceNow use cases or articulate how these features were practically implemented in projects.