WHY THIS ROLE EXISTS

We need a hands-on technical lead who sits between clients and our delivery pods someone who can gather requirements directly from clients, then build and own the technical solution end-to-end, including the integrations that make it work in production.

The problems this role solves:

- Client requirements often get diluted in translation between client conversations and engineering — we need someone technical enough to gather them directly and scope them correctly.
- Critical customer-facing integrations — especially post-call and post-chat SMS / WhatsApp messaging — need a dedicated owner who builds them, not just specs them.
- Prompt engineering work needs a technical lead who can code, review, and raise the bar — not just manage the function from a distance.
- Delivery, product, and engineering need a single technical point of contact who can move between client conversations and production code without a handoff.

THE MANDATE

You own three things: hands-on technical development and integration, client requirement gathering, and the Prompt Engineering function. These are inseparable — you build what you scope, with the people you lead.

1. Hands-On Development & Integration

- Own and build critical integrations end-to-end — in particular, API integrations for SMS and WhatsApp messaging (e.g., automated post-call and post-chat notifications to customers).
- Write and ship production code in Python and Node.js as a regular, ongoing part of the role — this is not a review-only function.
- Design and implement conversation flow logic, API contracts, and backend services supporting voice and chat bot deployments.
- Troubleshoot and resolve integration issues in production, including telephony, CRM, and messaging-channel connectivity.

2. Client Requirement Gathering & Solutioning

- Sit directly with clients to gather, clarify, and document technical requirements.
- Translate business requirements into technical specifications and solution designs.
- Act as the technical point of contact for clients during scoping, solutioning, and delivery discussions.

3. Cross-Functional Collaboration

- Work closely with Product,



Engineering, Delivery, and Sales to align technical solutions with client needs and platform capabilities.
- Coordinate with product and engineering teams when platform or AI issues affect delivery timelines.

4. Leading Prompt Engineers

- Serve as technical lead for the Prompt Engineering function — guiding prompt design, evaluation, and quality standards.
- Review and improve prompt structures for hallucination control, latency, and accuracy.
- Mentor prompt engineers on production-grade LLM and RAG practices.

WHAT WE’RE LOOKING FOR

Hands-On Engineering — you build, not just review

- Strong, active coding ability in Python and Node.js (MERN stack) — this role builds, not just reviews.
- Experience designing and implementing REST APIs, webhooks, and third-party integrations.
- Direct, hands-on experience integrating WhatsApp Business API and/or SMS gateways for customer messaging workflows.
- Comfortable working across the full stack — backend services, API layers, and integration middleware.

Client-Facing & Requirement Gathering

- Proven experience gathering technical requirements directly from clients.
- Ability to translate ambiguous business asks into clear technical specifications.
- Comfortable leading technical discovery calls and presenting solution approaches to client stakeholders.

Applied AI & Prompt Engineering Leadership

- Familiar with LLM-based conversational AI: prompt structure, model behaviour, hallucination patterns, latency trade-offs, and retrieval-augmented generation (RAG).
- Understands voice bot architecture: the STT LLM TTS pipeline (including Speech-to-Speech), turn-taking, interruption handling, and conversation flow logic.




- Experience guiding or leading prompt engineers — setting quality standards for prompt design and evaluation.

Character Filters — Non-negotiable

- High ownership: treats delivery outcomes — including integration bugs and client asks — as their own to solve, not someone else’s ticket.
- Hands-on by default: instinct is to build the solution, not just describe it.
- Comfortable with ambiguity: Oriserve is scaling fast — processes are being built, not inherited.
- Enterprise sensibility: understands what BFSI, Telecom, and Auto clients expect at scale.
- Clear communicator: equally comfortable on a client requirement call and in a technical design review.

WHAT SUCCESS LOOKS LIKE

First 30 Days

- Deep familiarity with active client integrations, especially SMS / WhatsApp messaging workflows.
- First client requirement-gathering session led independently.
- Initial review of current prompt engineering practices, with recommendations for improvement.
- At least one integration or technical deliverable shipped, or substantially progressed.

WHAT THIS ROLE IS NOT

- Not a pure people-manager role disconnected from code — this is a hands-on technical builder position.
- Not a project manager — the Head of Delivery owns client program management and timelines; this role owns technical solutioning and delivery.
- Not a review-only function — the expectation is direct, hands-on contribution to development and integration work.

WHY JOIN ORISERVE

- You will own client-facing technical solutioning and hands-on delivery — real ownership from requirement to production.
- Oriserve operates at genuine enterprise scale: 30 Mn+ AI voice interactions and 10 Mn+ chats every month across marquee BFSI, Telecom, and Auto clients in India and internationally.
- Direct exposure to high-impact integration work — WhatsApp, SMS, telephony, and LLM-based systems — across some of the region’s largest enterprise clients.
- You will help shape the Prompt Engineering function from the ground up, including its people, standards, and practices.
- Competitive compensation + ESOP in a company at pre-Series A inflection with robust fundamentals.

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