Responsibilities:

- Engage with end-users to deliver effective technical support and issue resolution.

- Diagnose and troubleshoot hardware, software, network, and application problems.

- Guide users through step-by-step solutions and provide clear instructions.

- Escalate complex issues to higher-level support, maintaining ownership until resolution.

- Collaborate with cross-functional teams for prompt issue resolution and effective communication.

- Document interactions and solutions in the help desk ticketing system for reference and knowledge base enrichment.

- Continuously improve support processes and stay updated with technology trends.

Profile:

- Proven Help Desk Technician experience with focus on live chat or telephone remote support.

- At least 3 years of technical support experience.

- Passion for excellent customer service and helping users.

- Excellent written communication skills for explaining complex technical concepts simply.

- Proficiency in live chat tools and help desk ticketing systems.

- Solid understanding of hardware, software, networking, and operating systems.

- Proficiency in Office 365, Windows, macOS, and Exchange Online troubleshooting.



Experience with Azure and Intune a plus

- Thrives in fast-paced environment, handling multiple chat sessions.

- Solid problem-solving skills, thinking critically under pressure.

- Exceptional time management, prioritizing tasks effectively.

- Patience, empathy, and positive attitude with end-users.

- Basic knowledge of remote desktop tools and techniques.

Skill Set:

- Live Chat and phone Support Experience

- Troubleshooting and Issue Resolution

- Customer Service Excellence

- Proficiency in Windows, macOS, and Exchange Online Troubleshooting

- Technical Knowledge (hardware, software, networking)

- Communication Skills (written and verbal)

- Help Desk Ticketing Systems

- Problem Solving and Critical Thinking

- Multitasking and Time Management

- Patience and Empathy

- Remote Desktop Tools

- Collaboration and Teamwork

247 shift

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IT Helpdesk Professional (New Delhi)
🏢 Flexis IT
📍 New Delhi