Manage and mentor a team
Drive productivity, quality & CSAT
Handle escalations
Monitor team KPIs and performance
Conduct coaching and performance reviews
knowledge of operational KPIs
Excellent communication skills
Required Candidate profile
3+ years of BPO experience
Travel / Airline / Hotel process experience mandatory
Minimum 1+ year Team Leader experience (In Travel Process)
Solid team handling & people management skills
Perks and benefits
To apply connect at (phone hidden)
📌 Team Lead Travel Process (Noida)
🏢 MYWHY
📍 Noida
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