Job Title: Quality Analyst (Support or Service Desk)
Location: Chennai & Indore (Hybrid)
Experience:
4-6 years in support quality or service desk QA roles
Mandatory:
- Excellent verbal and written communication skills.
- Strong analytical and observational skills.
- Experience with QA tools and scorecards.
- Familiarity with support workflows, ticketing systems, and ITIL practices.
- Ability to deliver constructive feedback and coaching.
- Prior experience in a support or service desk environment.
- Good to Have:
- Proficiency in Google Workspace tools (Gmail, Docs, Sheets, Meet, etc.).
- Exposure to Google product ecosystem (Gemini app, Notebook LLM, AppSheet, etc.).
- Knowledge of quality frameworks (e.g., Six Sigma, COPC).
- Google Workspace Administrator certification is a robust advantage.
📌 Service Desk Engineer (Chennai)
🏢 Tekskills
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.