Core Responsibilities (L2 OnPrem)

- Provide Level2 support for Citrix Virtual Apps/Desktops (XenApp/XenDesktop), resolving escalated incidents and service requests.
- Deploy, configure, and maintain onprem Citrix components such as StoreFront, Delivery Controllers, VDA, Citrix ADC/NetScaler.
- Monitor performance and user experience using Citrix Director, Studio, and other monitoring tools; identify bottlenecks and optimize performance.
- Manage user profiles and policies, including Ivanti ,WEM, FSLogix, and AD Group Policies.
- Apply patches, updates, and perform maintenance to keep the environment secure and stable.
- Troubleshoot complex issues, including login slowness, session failures, profile corruption, and NetScaler connectivity problems.
- Document configurations, SOPs, and troubleshooting guides for internal use.
- Collaborate with crossfunctional teams (network, storage, security, Windows, virtualization) to resolve multilayer issues.
- Manage user access and permissions, ensuring compliance with security policies.

Team & Operational Responsibilities

- Ticket management: Handle L2 queue, prioritize issues, and escalate to L3 when required.




- Support change management: Participate in planned changes, upgrades, and migrations.
- Provide knowledge sharing and training to L1 engineers.

Required Technical Skills

- Citrix Virtual Apps & Desktops (CVAD) – solid handson experience.
- Citrix ADC / NetScaler – load balancing, gateway, certificates, authentication.
- Active Directory, Group Policy, Windows Server administration.
- Profile management: FSLogix, WEM. Ivanti
- PowerShell scripting for automation and troubleshooting.
- Networking fundamentals: TCP/IP, routing, firewalls, LAN/WAN.
- Hypervisors: VMware ESXi, HyperV (varies by organization).

Qualifications

- 3–5+ years of experience in Citrix administration/engineering.
- Bachelor’s degree in IT/Computer Science (preferred).
- Citrix certifications (CCAV, CCPV) are highly desirable.

Soft Skills

- Strong problemsolving and rootcause analysis abilities.
- Excellent communication and team collaboration.
- Ability to work under pressure and manage multiple priorities

📌 Citrix Administrator - Chennai
🏢 Tata Consultancy Services
📍 Chennai