This position will support the Area Sales team and Centre Trade & Marketing teams to manage and grow assigned customer accounts in line with organizational strategy, goals, policies, and processes.

Ocean Contract Management Specialist will be responsible for managing North America (NAM) Tender customers and ensuring timely, accurate, and compliant execution of tender-related activities. The role includes quotation management, tender execution, contract administration, and close coordination with GSC teams, including Contract Correction Team (CCT), Disputes, and Invoice Quality (IQ) functions, to deliver an excellent customer experience and commercial outcome

Shift - 6PM to 3 AM (Can be rotational basis business needs)

Key Responsibilities

- Handle all negotiation rounds of Tender for Key Client Segmentations requests received online.
- Drives analytical projects to support our tender management process and improve quality deliverables.
- Produces Tender Strategy analysis to facilitate coordination between Sales, Trade and Marketing.
- Supports collection of nominations and maintains nomination database and contracts
- Supports the strategy team on commitment compliance reporting and governance.
- Prepares Negotiation Package for customers.
- Supports in measuring customer performance, Salesforce.com updates and reporting
- Supports projects and ad hoc initiatives within TCM.




- Key responsible for enabling growth via strategic partnership with Sales & CX team

Who we are looking for

- Master s or bachelor s degree from recognized university.
- Minimum 5 years of experience in Customer Service, Tender, Sales and Performance Management
- Strong communication and stakeholder management skills with the ability to collaborate across diverse teams.
- Proficient in Microsoft Excel and PowerPoint, with strong analytical and presentation capabilities.
- Ability to work in a fast-paced environment with a high sense of urgency and accountability.
- Robust attention to detail and commitment to delivering high-quality, accurate outputs.
- Proven ability to manage multiple priorities and adapt quickly to changing business needs.
- Strong problem-solving skills with a continuous improvement mindset.
- Basic knowledge of shipping, freight pricing, quotations, tenders, and contracts is an advantage.
- Open to working in perpetual night shifts supporting North America business operations.
- Eager to learn, grow, and take on new challenges in a dynamic global environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Ocean Contract Management Senior Specialist (Chennai)
🏢 APM Terminals
📍 Chennai