- Building robust, long-term partnerships and acting as the primary point of contact for corporate accounts.
- Ensuring services are delivered on time and meet quality standards, including monitoring KPIs and SLAs.
- Resolving complex client complaints or issues promptly and empathetically.
- Identifying opportunities for additional services and developing retention strategies to reduce churn.
- Collaborating with sales, marketing, and product teams to ensure client needs are communicated and met.
- Preparing regular performance reports for management and conducting surveys to gather client feedback
Preferred candidate profile
Graduated professional with relevant experience of 4+ years into Insurance TPA is preferred.
Interested candidates can call or refer to Moulika @(phone hidden)
📌 Client Service Specialist (Chennai)
🏢 Family Health Plan (FHPL)
📍 Chennai
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