Senior Account Executive Mumbai

The Sr Account Executive will be responsible for driving revenue growth by selling Genesys CcaaS solutions to both existing and new customers within the Western India region.

This role involves a mix of account management, upselling/cross-selling to existing clients, and new logo acquisition.

The ideal candidate will have a proven track record of success in selling complex AI/software solutions, preferably within the AI driven contact center space.

They should be a highly motivated and results-oriented individual with excellent communication, negotiation, and relationship-building skills.

What You ll Do:

In this role, the primary responsibilities will include (but are not limited to):

Sales Strategy and Execution:

- Develop and execute a comprehensive sales strategy to achieve revenue targets within the assigned territory (Western India).
- Identify and qualify new business opportunities through proactive prospecting, networking, and lead generation activities.
- Manage the full sales cycle, from initial contact and needs assessment to proposal development, negotiation, and deal closure.

Account Management Growth:

- Build and maintain strong relationships with key stakeholders at existing customer accounts.
- Identify opportunities for upselling and cross-selling Genesys CcaaS solutions to expand our footprint within existing clients.
- Ensure high levels of customer satisfaction and retention by providing exceptional account management and support.

New Logo Acquisition:

- Identify and target key prospects in the Western India market, focusing on specific verticals (e.g: E-Comm, Healthcare, Retail, GCC, Tech).
- Conduct in-depth needs analysis to understand customer challenges and requirements.
- Develop and present compelling value propositions that showcase the advantages of Genesys CcaaS solutions.

Product Expertise:

- Maintain a deep understanding of Genesys CcaaS solutions, including features, functionality, and competitive differentiators.




- Effectively communicate the value proposition of our solutions to both technical and business audiences.

Collaboration Reporting:

- Collaborate with internal teams (e.g., Solution Consulting, marketing, Business Development, professional services) to ensure customer success.
- Provide accurate and timely sales forecasts and reports to management.
- Maintain accurate and up-to-date records of all sales activities in the CRM system.

You ve been there and done this

Experience:

- Bachelors degree in a relevant field (e.g., Engineering/Technology) and/or Business Administration, Sales, Marketing
- 10+ years of experience in sales, with a proven track record of success in selling complex software solutions.
- Experience selling AI driven CcaaS, contact center solutions, is highly preferred.
- Experience in the Western India market and a strong understanding of the local business landscape.

Skills:

- Excellent communication, presentation, and interpersonal skills.
- Strong negotiation and closing skills.
- Ability to build and maintain strong relationships with customers and internal stakeholders.
- Proven ability to manage the full sales cycle, from lead generation to deal closure.
- Strong business acumen and understanding of customer business needs.
- Self-motivated, results-oriented, and able to work independently.
- Proficiency in CRM systems (e.g., Salesforce).

Attributes:

- Hunter mentality with a passion for driving new business.
- Customer-centric approach with a focus on building long-term partnerships.
- Ability to work in a fast-paced and dynamic setting.
- Strong work ethic and a commitment to achieving results.

Preferred Qualifications:

- Engineering and/or Masters degree in Business Administration (MBA).
- Existing network of contacts within the Western India business community.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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