- Handle customer inquiries via phone calls, resolve issues, and provide solutions in a timely manner.
- Process transactions, update records, and maintain accurate documentation of all interactions with customers.
- Meet daily/weekly targets for call volume, conversion rates, and quality metrics.
- Collaborate with team members to achieve shared goals and improve overall performance.
Job Requirements :
- 0-2 years of experience in BPO or telecalling industry.
- Solid communication skills with excellent verbal fluency in English language.
- Ability to work on voice processes using computer software applications (e.g., CRM systems).
- Basic knowledge of banking operations or insurance products would be an added advantage.
📌 Tele Sales Officer (Chennai)
🏢 BankBazaar
📍 Chennai
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