Job Description - Operations Analyst

Experience

2 - 4 Years

Location

Mohali / Kochi / Hyderabad

Job Summary

The Tier 1 Operations Analyst is a core member of FMG operations team a globally distributed team that keeps the engine of our customer s supply chain running 24x7. Working within a small pod of 3-4 people, the role will process end-to-end Procure-to-Pay (P2P) transactions on the tech platform, ensuring accuracy, speed, and consistency across markets. This is a hands-on operational role, ideal for analytically minded graduates who want to build deep understanding of global food supply chain operations from the ground up.

Key Responsibilities

Transaction Processing

- Execute end-to-end P2P processes on the tech platform following globally standardised Standard Operating Procedures (SOPs)
- Process purchase orders, order confirmations, invoice matching, goods receipts, and payment processing within defined SLAs
- Handle happy-path transactions and resolve minor exceptions (e.g. price variances within threshold, data corrections) without escalation

Exception Identification Escalation

- Identify transactions that fall outside SOP scope and escalate to Tier 2 specialists with clear documentation of the issue, actions taken, and recommended resolution
- Categorise and log exceptions accurately to support root cause analysis and continuous improvement

Shift Handoff Continuity

- Participate in structured shift handoffs, documenting open items, in-progress work, and context notes for the incoming pod




- Ensure seamless 24x7 operational continuity across global time zones with zero dropped tasks

Data Quality Compliance

- Maintain high data accuracy across all transactions processed on the tech platform
- Adhere to FMG s data governance standards and customer compliance requirements
- Flag data quality issues or system anomalies to the Team Lead promptly

Performance Reporting

- Meet individual and pod-level KPIs including transaction volumes, accuracy rates, cycle times, and SLA adherence
- Contribute to daily operational reporting and dashboard updates

Requirements & Qualifications

Essential

- Bachelors degree or equivalent in Business, Supply Chain, Finance, Economics, or related discipline
- 2-3 years of experience in a p2p / supply chain function as an analyst
- Strong analytical and numerical skills with attention to detail
- Excellent written and verbal communication skills in English
- Comfortable working in a structured, process-driven environment with transparent SOPs
- Ability to work rotating shifts to support the follow-the-sun operating model
- Proficiency with enterprise systems and willingness to learn the Ascend platform quickly
- Team player who thrives in small, close-knit pods

Desirable

- Experience working in a global or multi-time zone team environment

Key Skills

- Procurement
- SCM
- P2P

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Operations Analyst (Hyderabad)
🏢 Softbiz Solutions
📍 Hyderabad