Job Description

Position Overview:

ServiceNow is seeking a highly motivated and experienced Senior Staff Software Engineer to help lead a team with a broad portfolio across the application lifecycle. The team owns key parts of a platform that lets customers author, build, and run custom applications at scale; works on a broader initiative modernizing how applications are distributed, licensed, and installed platform-wide; and helps maintain established backend systems that the broader platform depends on. This is a polyglot environment - strong Java proficiency is essential alongside modern JavaScript/TypeScript web application and backend service technologies.

This role requires both technical depth and leadership: setting direction across multiple concurrent initiatives while staying deeply hands-on, and negotiating technical boundaries with partner engineering teams on larger, cross-organizational efforts.

Key Responsibilities:

- Provide technical leadership across the teams portfolio of projects while staying deeply hands-on - setting direction and reviewing design, and also directly building, debugging, and shipping critical pieces yourself
- Diagnose and resolve complex, customer-impacting problems across established backend systems
- Champion engineering best practices and security standards across a varied technology footprint
- Bring sound judgment on where and how AI fits into the teams development workflow, and set guardrails for AI-assisted development
- Mentor engineers across the teams different technology areas, and foster a culture of innovation and continuous improvement Qualifications

Qualifications:





Experience leveraging or critically thinking about how to integrate AI into engineering work - whether using AI-powered coding and operational tooling, automating workflows, or reasoning about how AI changes the way software and infrastructure are built.

- 12+ years of hands-on software engineering experience, with a solid track record delivering high-scale, cloud-based systems
- Deep proficiency in Java - hands-on experience designing, building, and maintaining production Java services, plus the ability to confidently read, debug, and modify complex, unfamiliar Java codebases
- Working proficiency in TypeScript/Node.js or similar modern web/backend stacks
- Strong understanding of concurrency and resource management for services operating at scale
- Strong understanding of distributed systems and service-to-service protocol design (e.g., gRPC/protobuf)
- Deep experience with authentication and session systems
- Proven experience leading and mentoring engineers, and negotiating technical scope across team boundaries
- Experience with Kubernetes-based service deployment is a plus
- Familiarity with large-scale, multi-tenant SaaS platforms is a strong plus
- Excellent problem-solving and communication skills, including cross-organizational technical negotiation
- Track record of applying AI to hard platform-engineering problems

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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