Duties/Responsibilities:

Deliver timely, accurate, and high-quality support to residents.

Respond to resident inquiries efficiently through a Zendesk ticketing system, ensuring transparent documentation and proper routing when needed.

Provide step-by-step guidance on portal access, navigation, and common resident-facing features.

Communicate with empathy and professionalism, effectively de-escalating concerns and resolving issues whenever possible.

Maintain positive, respectful relationships with residents while setting clear expectations around scope of support.

Collaborate with internal teams to ensure consistent handling of resident inquiries and adherence to established processes and policies.

Follow up as appropriate to confirm resolution and ensure a positive resident experience.

Support additional responsibilities as assigned to meet operational needs.

Disclaimer: This job posting & location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr. Accounts Officer (Hyderabad)
🏢 QX Global Group
📍 Hyderabad