Job Description Help-desk Support Engineer

Summary

- Highly proficient in spoken & written English (B1 CEFR level).
- Solid mid-level troubleshooting skills using KBs and SOPs.
- Ability to communicate with technical and non-technical stakeholders.
- Capable of producing clear documentation and emails.

Key Responsibilities

- Provide remote support via chat, phone, and email.
- Troubleshoot and resolve technical/service issues.
- Work based on standardized policies with analytical skills.

Core Duties

- Support Chrome OS, Mac OS, Windows, Linux.
- Follow documented procedures and escalate when required.
- Perform troubleshooting and problem isolation.
- Diagnose hardware issues and assist installations.
- Document issues and communicate solutions.
- Collaborate with teams and support system changes.

Must Have Skills

- Strong problem-solving ability.
- 0–3 years IT customer service experience.
- Excellent communication skills.
- Ability to work independently and in teams.
- Adaptability and multitasking skills.

Knowledge, Skills & Abilities

- Ability to analyze and solve technical problems.
- Strong analytical skills.

📌 Help Desk Engineer (Hyderabad)
🏢 Movate Technologies
📍 Hyderabad