Account Reconciliation and Investor Reporting (ARIR) process is responsible for reconciliation of various Demand Deposit accounts, General Ledger accounts and Zero balance accounts in Commercial Mortgage servicing, it also includes the review of customer financials and maintenance, Preparation of Investor reports, preparation of operational & financial data for reporting. This process involves in reconciling remittance amounts and sending the wires to Trust per the PSA timelines.
Responsibilities:
- Perform operational accounting activities related to account reconciliation and maintenance.
- Provide operational accounting support to internal business groups or operations departments to ensure that accounts are being managed within the account policy requirements.
- Prepare and review account reconciliations and certifications.
- Perform customer account maintenance duties.
- Evaluate the operational accounting transactions and maintenance of operational accounting controls.
- Prepare Critical Investor reports for Final customer use.
- Reconcile funds to remit to Trust basing on borrower payments.
- Prepare and reconcile Advance reports and recons for regulatory purpose.
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
- Handle complex queries and liaise with the Asset Management team/LOB for final disbursement of funds.
- Communicate with Trust, third party servicers and other CMS teams to establish and record Authentication forms and certificate of authority
- Identify risk exposure in the process and able to come up with controls to ensure mitigation of risk.
- Exhibits detail-oriented skills to ensure zero/near ops loss situations.
- Demonstrates/maintains professional conduct under all circumstances.
- Support in process expansion
- Work on cross-functional support and process efficiencies.
- Flexibility to work in shifts and ensure timely completion of deliverables.
- High sense of accountability.
Required Qualifications:
- 5 years+ months of Operational Accounting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Solid verbal and written communication skills are crucial for engaging with candidates and hiring managers.
- Demonstrated capacity to achieve results in a fast-paced, high-volume, and dynamic setting.
- Organizational and administrative skills that reflect attention to detail and the ability to prioritize amidst competing demands.
- Strong work ethic and a sense of urgency.
- Skilled in managing sensitive information while upholding privacy.
- Handling workload and special projects efficiently.
- Ability to work both independently and within a team environment.
Desired Qualifications:
- Knowledge and experience in Commercial Mortgage Servicing including Investor Reporting to Trust, Remittance and Reconciliation of funds.
- Ability to interpret and understand the Loan documents, Loan Servicing Agreements and language pertaining to the requirements for Sub Servicing Agreements and Pooling & Servicing Agreements.
- Knowledge of Strategy Loan accounting system a major plus.
- Good knowledge of Sub Servicing reporting, reserve reporting, delinquency reporting, Collections account statement reporting and Watch list reporting.
- Experience in calculating Appraisal Reduction Amounts, ASERs.
- Ability to review loan agreements, manage inventory and continuously coordinate with special servicers.
- Experience in handling Realized Losses.
- Excellent comprehension and communication skills coupled with the ability to interact with LOB during calls and gain their confidence.
- Experience in handling escalations from the borrowers/stakeholders
- Ability to multi-task working on multiple sub-queues / activities within the process.