- In this role, you will provide Tier 1 Incident Management support and monitor critical business systems across global data centers.
- Execute and Audit Application, Software Upgrades & configuration.
- Install, configure and Administer Windows Operating Systems and updates on server environments.
- Work in 24X7 Support Environment with rotational Shifts/weekly Offs.
- Provide Tier1 Incident Management support for software production systems and networks, Servers by Monitoring alerts round the clock.
- Investigate Service outages, Incidents, systems issues & log and track in Incident Reporting System.
- Provide continuous surveillance of hardware and software monitoring systems. Investigate all alerts.
- Troubleshoot and repair issues, escalate as required following established protocol.
- Install and configure business applications.
- Execute Change Requests for proprietary software upgrades and configurations across enterprise systems.
- Initiate & Drive Incident Call during Major outages.
- Analyze data models to view processes,
data flows and trends in the data and make recommendations to improve overall performance
What You Will Bring:
- 3-4 years of NOC/Command Center/Remote Data Center Operations experience & technology trouble shooting experience.
- 1-2 years of MS Windows software support experience, Application IT infrastructure Monitoring within a customer service setting.
- Excellent written and verbal communication skills.
- Ability to Multi-task Efficiently.
- Ability to complete projects as scheduled. Versatile to work in Rotational Shifts.
- Ability to work under pressure with strict attention to detail.
Knowledge/Skills preferably required on the below tools
- Active Batch or any other Job Scheduling tool.
- Nagios, Logic Monitor Monitoring Tools.
- Microsoft Windows Patching/Hotfixes.
- Active Directory.
- Familiarity with FinTech Environment processes, flows, trading equities Etc.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.