Job Summary

The primary purpose of this role is to be part of Business Platforms Bangalore team to manage the support tickets of SAP Concur Expense Request modules, dentsu's global TE application. The day to day activity will consist of dealing with user queries from live markets. Concur Expense is currently live in 25 markets with 30,000 active users. Concur Request launched in dentsu during Q3 2024. The person will closely work with the Expense Request implementation team members, Corporate Card Team, Travel Team, Market Admins, and other stakeholders to ensure the system is fully optimised and updated.

Responsibilities

- Managing tickets (service requests/incidents) related to SAP Concur Expense/Request on Service Now
- Assisting markets on masterdata management (mainly: List import Employee import)
- Monitoring interfaces between Workday, Concur D365 (BizTalk Snaplogic)
- Knowledge on integrations, APIs Web Services
- Liaising with senior team members to ensure allowances,



tax and mileage rates are rightly updated on a timely basis
- Updating business rules to reflect global local policy changes as when required
- Working with Deployment team at the time of handover
- Assisting markets during hypercare
- Maintaining internal progress trackers
- Tracking Concur Monthly Releases
- Monitoring maintain Admin Roles Cognos Roles
- Maintaining the SAP Concur reporting suite
- Liaising with live markets to create ad hoc Cognos reports as when required
- Experience in creating Cognos reports, adding prompts, filters, grouping, scheduling

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Platform Support Analyst (Bengaluru)
🏢 Dentsu Webchutney
📍 Bengaluru