Educational Requirements

Bachelor of Engineering, Bachelor of Technology, Bachelor of Computer Applications, Master of Technology, Master of Computer Applications

Service Line

Engineering Services

Responsibilities

- Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).
- Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases.
- Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.
- Develop reusable conversation components and enterprise chatbot frameworks.

Technical and Skilled Requirements

Preferred Migration Experience





Candidates with experience in any of the following will be strongly preferred: Genesys to Google CCAI migration, NICE CXone to Google CCAI migration, Amazon Connect to Google CCAI migration, Legacy IVR modernization programs, Dialogflow ES to CX migration, Traditional chatbot to Generative AI bot transformation, Knowledge base migration and conversational redesign initiatives, contact center cloud migration programs.

Preferred Skills

- Technology->Communication->IVR/CCT
- Technology->AI-Agentic AI->Google Cloud Contact Center AI->GDF (Google dialog flow)

📌 Google CCAI Developer (Bengaluru)
🏢 Infosys
📍 Bengaluru