Job Purpose

This position is open with Bajaj Finance Ltd.

Responsibilities

- To ensure SLA delivery for each process
- To ensure quality of files processed by the Operations team are within the specified guidelines
- Achieve Service To Sales numbers
- To ensure all cash management services at the branch are delivered
- Achieve service related TAT & specific deliverables like Generating Tokens, FTR, TAT etc
- Data analysis & sharing of best practices with team
- Ensuring implementation of policies & processes
- Coordination with various HO / cross functional departments & providing feedback
- Recruiting and manpower forecast & planning
- Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction




- Vendor management (CPV Agencies)
- Ensuring compliance & integrity within the area/region
- To support all new initiatives & functional projects of the function

Qualifications
- Should have 2-4 years' experience, and minimum 1 year managing branch operations
- Should be a post graduate, preferably
- Should have collaborative work style to engage with peers & colleagues across the company
- Should have excellent communication skills along with solid presentation and data analytics skills
- Self-motivated and a self-starter

📌 Senior Executive - Operations and Service (Jalaun)
🏢 Bajaj Finance
📍 Jalaun