Role & responsibilities

- Customer Engagement and Panels- Coordinate with customers, researchers, product teams, ops partners, and other internal stakeholders to keep engagements moving.
- Program Operations and Coordination
- Create playbooks, ADO trackers, calendars, newsletters, report-outs, and other operating mechanisms that improve visibility and follow-through.
- Support workshops, research programs, horizontal initiatives, and recurring program rhythms across teams.
- Process, Reporting, and Improvements- Track dashboards, program health, customer activity, risks, dependencies, and open actions proactively.

Preferred candidate profile

- 8+ years of experience in program management, research operations, customer programs, design operations, or similar roles.
- Work with an enthusiastic team of researchers and designers who value strong partnership and execution.
- Be part of an AI-first environment with high experimentation around recent tools, workflows, and ways of working.
- Contribute to programs with real strategic impact across customer engagement, product feedback, and research effectiveness.
- Work with stakeholders at global scale across multiple disciplines and geographies

📌 Project Managers/Operation Specialist (Bengaluru)
🏢 Launch IT Consulting
📍 Bengaluru