Job Title: Senior CMDB Developer (7+ years)

Location: Bengaluru

Job Summary

The Senior CMDB Developer is responsible for designing, developing, and optimizing the enterprise Configuration Management Database (CMDB) within ServiceNow. This role ensures high-quality, reliable, and scalable configuration data that powers EA, ITSM, ITOM, SAM, and automation initiatives.

This position requires solid technical expertise, architecture thinking, and hands-on development across CMDB, Discovery, Service Mapping, and integrations, along with ownership of data governance, health, and lifecycle management.

Key Responsibilities

1. CMDB Architecture & Development

- Design and maintain CMDB data models (CSDM aligned), CI class structures, and relationships
- Develop and enhance ServiceNow CMDB using:
- Business Rules, Script Includes, Flow Designer, UI Policies
- Configure and maintain Discovery, Service Mapping, and CMDB Workspace
- Implement lifecycle states, CI governance rules, and automation

2. Discovery, Service Mapping & Integrations

- Build and maintain Discovery patterns, schedules, probes, and MID server configurations
- Integrate CMDB with enterprise systems (e.g., SCCM, Intune, AWS, Azure, monitoring tools)
- Define Identification & Reconciliation Engine (IRE) rules and normalization processes
- Ensure trusted system-of-record integration and deduplication strategies

3. Data Quality & CMDB Health

- Monitor and improve CMDB health KPIs:
- Completeness, correctness, compliance
- Implement:
- Data certification
- Duplicate CI detection
- Reconciliation automation
- Conduct root cause analysis for data issues and drive corrective actions

4. Governance & Process Alignment

- Define and enforce:
- CI naming conventions
- Data standards and policies
- Lifecycle and ownership models
- Align CMDB with ITIL processes:
- Incident, Change, Problem, Asset lifecycle
- Partner with ITSM, ITOM, SAM, EA, Security teams for cross-domain alignment





5. Automation & Innovation

- Identify and implement automation opportunities:
- CI onboarding
- Data reconciliation
- Service mapping enrichment
- Enable AI-driven or rule-based CMDB operations (e.g., duplicate detection, anomaly detection)
- Support AIOps and service dependency modeling initiatives

6. Enterprise Architecture Optimization

- Partner with the Enterprise Architecture team to own the design, development, and ongoing evolution of scoped EA capabilities within the ServiceNow platform
- Evaluate, activate, and govern EA-related ServiceNow plugins
- Design and build integrations that connect EA to adjacent platform domains - SPM, ITSM, ITOM, IRM
- Design and maintain EA data models and cross-domain CI relationship structures, following CSDM alignment and ServiceNow platform best practices

7. Stakeholder Collaboration

- Work with:
- Infrastructure teams (compute, storage, network, cloud)
- Application owners and architects
- Asset and procurement teams
- Translate business requirements into scalable CMDB solutions
- Provide technical leadership and mentoring to junior developers

Qualifications:

- Bachelor's degree in computer science, Information Technology, or related field.
- 4+ years of experience in ServiceNow development, and a robust command over CMDB Module, including configurations, scripting, workflows, and tables.
- Experience with ServiceNow Discovery, Rest APIs, OOB integrations, IntegrationHub and related applications.
- Strong understanding of JavaScript (server-side and client-side), Glide APIs, HTML, CSS, and AJAX.
- Proficiency in building Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, and Access Control Lists (ACLs).
- Excellent analytical, problem-solving, and organizational skills.
- Strong communication and collaboration skills, with the ability to work effectively in a team environment.
- Relevant certifications (e.g., ServiceNow Certified Application Developer) are a plus.

📌 Senior CMDB Developer (Bengaluru)
🏢 Allegis Global Solutions (AGS)
📍 Bengaluru