Job Description - Manager - HR Operations:

Incumbent is ensuring operational excellence, statutory compliance, governance, and seamless employee lifecycle management across the organization. The role drives a high-performing, service-oriented HR Operations model that delivers exceptional employee experience while maintaining the highest standards of legal compliance, data integrity, and process governance.

Beyond operational delivery, the role is expected to transform HR operational data into meaningful business insights by developing executive dashboards, identifying workforce trends, and crafting compelling business narratives that support strategic decision-making. The incumbent will leverage technology, analytics, and continuous improvement methodologies to simplify processes, enhance productivity, mitigate organizational risk, and position HR Operations as a trusted business partner.

Key Responsibilities

1. Employee Lifecycle Management

- Lead the end-to-end employee lifecycle, ensuring seamless, compliant, and consistent execution of all HR transactions.
- Oversee onboarding, employee documentation, probation, confirmations, transfers, promotions, compensation changes, leave administration, mobility, separations, exit formalities, and employee records.
- Establish standardized processes and service levels across all locations.
- Ensure timely and accurate execution of all employee transactions with defined Service Level Agreements (SLAs).
- Continuously improve employee experience through simplification, digitization, and automation.

2. Legal Compliance Employment Governance

- Ensure full compliance with all applicable labour laws, employment regulations, and statutory requirements.
- Own HR compliance relating to PF, ESI, Gratuity, Bonus, Leave, Working Hours, Shops Establishment, Contract Labour, Apprentices, POSH, Wage regulations, and applicable Labour Codes.
- Monitor legislative changes and proactively translate regulatory requirements into HR policies and operational processes.
- Maintain statutory records, registers, and documentation.
- Lead statutory inspections, labour audits, and compliance reviews.
- Partner with Legal, Finance, Payroll, and Internal Audit to mitigate employment-related risks.

3.



HR Governance Risk Management

- Establish and strengthen governance frameworks for all HR operational processes.
- Ensure adherence to HR policies, Standard Operating Procedures (SOPs), Delegation of Authority (DOA), and internal controls.
- Conduct periodic governance reviews and compliance audits.
- Identify operational and compliance risks, recommend mitigation strategies, and ensure timely closure of observations.
- Build a culture of accountability, transparency, and operational discipline.

4. Service Excellence

- Position HR Operations as a trusted internal service organization focused on responsiveness, quality, and customer satisfaction.
- Define and monitor HR Service Level Agreements (SLAs), turnaround times, and service quality metrics.
- Lead continuous improvement initiatives to enhance employee and manager experience.
- Drive a customer-first culture through proactive communication, issue resolution, and service recovery.
- Measure employee satisfaction with HR services and implement improvement plans based on feedback.

5. HR Analytics, Dashboards Business Storytelling

- Develop and maintain executive HR dashboards that provide meaningful business insights rather than only operational metrics.
- Convert operational data into actionable business intelligence by identifying trends, risks, opportunities, and productivity indicators.
- Present workforce insights in a compelling, data-driven narrative that enables informed business decisions.
- Develop dashboards covering:
- Workforce trends
- Attrition and retention
- Hiring effectiveness
- Time-to-fill and onboarding effectiveness
- Internal mobility
- Employee lifecycle milestones
- Productivity indicators
- Compliance health
- HR service performance
- Workforce demographics
- Diversity metrics
- Learning compliance




- Headcount and manpower planning
- Cost of workforce
- HR operational efficiency

- Use analytics to proactively identify business risks and recommend interventions.

6. HR Systems Data Governance

- Own HR master data quality, integrity, security, and governance.
- Ensure accuracy of employee information across HR systems.
- Drive adoption and optimization of HRIS platforms and employee self-service capabilities.
- Partner with HR Technology teams to improve system functionality and reporting capability.
- Ensure data privacy and confidentiality standards are maintained.

7. Audit Internal Controls

- Lead internal, external, statutory, and customer HR audits.
- Ensure audit readiness through robust documentation and governance.
- Track and close audit observations within agreed timelines.
- Strengthen preventive and detective controls across HR Operations.

8. Policy Documentation Management

- Review, update, and maintain HR policies in line with business needs and legal requirements.
- Ensure effective communication and implementation of HR policies.
- Maintain a centralized repository of HR policies, SOPs, templates, and operational guidelines.

Education

- MBA / PGDM in Human Resources or equivalent.
- Certifications in Labour Laws, HR Compliance, Lean Six Sigma, Project Management, HR Analytics, or HR Technology are desirable.

Experience

- 10-15 years of progressive HR experience with significant exposure to HR Operations.
- Proven experience in managing HR Operations within a large, multi-location, or shared services environment.
- Robust knowledge of employment laws, statutory compliance, HR governance, and employee lifecycle management.
- Experience with HRIS platforms (e.g., Workday, SAP SuccessFactors) and HR analytics tools (e.g., Power BI, Tableau) preferred.
- Demonstrated success in leading process improvement, automation, and digital HR transformation initiatives.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Manager - HR Operations (Gurugram)
🏢 Fresenius Kabi
📍 Gurugram