- Provide high-quality Japanese language support to clients through phone calls, emails, or chat sessions.
- Interpret client requests and respond in a clear and concise manner using appropriate tone and language.
- Develop robust relationships with clients by understanding their needs and preferences.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 2-5 years of experience in a similar role (customer service/support).
- Proficiency in Japanese language (N3 level) with excellent interpretation skills.
- Strong communication skills for effective interaction with international customers.
- Ability to work flexible hours including evenings, weekends, and holidays.