Job Description:
• Conduct and support the full lifecycle of Cisco UCCE deployments focused on patching and major upgrades from 12.x to 15.x.- Collaborate with customers and internal teams to ensure successful adoption, configuration management, and lifecycle initiatives aligned with business outcomes.
• Provide expert guidance on upgrades, patches, and maintenance strategies to keep UCCE environments resilient and optimized.
• Utilize automation and APIs (such as Bulk Job API, Agent API, Outbound Option APIs) to streamline lifecycle operations and improve efficiency.
• Monitor system performance, troubleshoot issues, and provide proactive recommendations for lifecycle improvements.
• Support integration with Cisco collaboration and contact center products, ensuring seamless multi-channel contact centre functionality.