Key Responsibilities

Installation & Commissioning

- Review site specifications and customer requirements before installation.
- Prepare installation plans, tools, and equipment required for deployment.
- Verify product delivery and installation readiness.
- Install, configure, test, and commission products and systems at customer locations.
- Ensure successful customer acceptance and handover of installed systems.

Technical Support & Troubleshooting

- Provide onsite nd remote technical support to customers.
- Diagnose and resolve hardware, software, networking, and system-related issues.
- Escalate unresolved technical issues to management and relevant teams.
- Document service activities, technical findings, and corrective actions.

Maintenance & Service

- Perform scheduled preventive maintenance activities.
- Attend emergency breakdown calls and service requests.
- Conduct system inspections and recommend upgrades or improvements.
- Ensure service quality and compliance with company standards.

Customer Relationship Management

- Maintain strong customer relationships through regular visits, phone calls, and email communication.
- Gather customer feedback and report concerns to management.
- Ensure high levels of customer satisfaction and service excellence.

Training & Product Demonstration

- Conduct product and system training sessions for customers and partners.
- Prepare and maintain training equipment and materials.
- Support product demonstrations, exhibitions, and trade shows.




- Assist sales teams with technical presentations and customer queries.

Networking & IT Support

- Install,configure, and maintain routers, switches, firewalls, and network devices.
- Set up and manage LAN, WAN, and wireless network environments.
- Monitor network performance and troubleshoot connectivity issues.
- Implement network security measures and best practices.
- Maintain documentation of network configurations and changes.
- Support integration of network infrastructure with existing customer environments.

Required Skills & Competencies

Technical Skills

- Knowledge of AV (Audio-Visual) products and systems.
- Strong troubleshooting and technical support skills.
- Basic networking knowledge with understanding of LAN, WAN, TCP/IP, routing, switching, and wireless networking.
- CCNA certification/training is mandatory.
- Linux installation, configuration, and troubleshooting skills.
- Familiarity with network security concepts and firewall configuration.

Soft Skills

- Ability to work independently and manage multiple assignments.
- Strong customer service orientation and problem-solving skills.
- Excellent communication and interpersonal skills.
- Valuable English speaking, reading, and writing abilities.
- Willingness to travel for customer support and installations.

Preferred Qualifications

- Experience in field service engineering, technical support, or customer service engineering roles.
- Exposure to AV solutions, networking, and Linux-based environments.
- Experience in customer training and product demonstrations.

📌 Field Service Engineer (Chandigarh)
🏢 Oshin Infotech Services
📍 Chandigarh