Job Description: Technical Presales Engineer (AV & Unified Communications)

Role Overview

The Technical Presales Engineer serves as the primary technical bridge between the sales team, channel partners, and end customers. You will be responsible for designing high-impact Audio-Visual (AV) and Unified Communications (UC) solutions, driving product adoption through partner ecosystems, and ensuring technical excellence throughout the sales lifecycle. This role requires a blend of deep technical expertise in conferencing hardware/software and the commercial acumen to identify and nurture new business opportunities.

Key Responsibilities

**1. Solution Design & Technical Consultation**

* Architect comprehensive AV solutions, including boardrooms, huddle spaces, and large-scale integrated conferencing environments.

* Conduct site surveys and technical discovery sessions to understand customer requirements and translate them into Bill of Materials (BoM), line diagrams, and scope of work (SoW) documents.

* Deliver persuasive technical presentations and live product demonstrations that highlight USP and ROI.

**2. Partner Enablement & Business Development**

* Lead strategic **partner meetings** to introduce new product lines and roadmaps, positioning the brand as the preferred choice for their portfolio.

* Proactively **identify recent opportunities** within partner accounts by analyzing market trends and end-user pain points.

* Act as the technical subject matter expert (SME) during joint sales calls with partners to accelerate the closing of complex deals.

**3. Training & Knowledge Transfer**





* Design and execute **technical training programs** for partner engineering and sales teams to ensure they are self-sufficient in deploying and supporting the products.

* Provide regular updates on firmware, software integrations (e.g., Teams, Zoom), and industry standards to keep the partner ecosystem competitive.

* Create technical "cheat sheets" and FAQs to assist partners in the field.

**4. Proof of Concept (PoC) & Validation**

* Manage the end-to-end PoC process, including equipment setup, configuration, and successful handover to the customer.

* Troubleshoot complex interoperability issues during the presales phase to ensure seamless integration with existing IT infrastructure.

### **Technical Skills & Qualifications**

* **Industry Expertise:** Deep knowledge of AV standards (HDMI, HDBaseT, Dante, NDI) and UC platforms (Microsoft Teams Rooms, Zoom Rooms, Google Meet).

* **Hardware Proficiency:** Experience with professional-grade DSPs, PTZ cameras, wireless presentation systems, and interactive displays.

* **Networking Fundamentals:** Solid understanding of VoIP, VLANs, QoS, and security protocols required for AV-over-IP deployments.

* **Communication:** Exceptional ability to simplify complex technical concepts for non-technical stakeholders.

### **Performance Indicators (KPIs)**

* **Partner Readiness:** Number of partner technical teams successfully certified or trained.

* **Opportunity Generation:** Volume of new leads or projects identified through partner engagement.

* **Conversion Rate:** Technical win rate on PoCs and submitted designs.

* **Design Accuracy:** Reduction in post-sales technical revisions or BoM errors.

Job Type: Full-time

Pay: From ₹60,000.00 per month

Experience:

- IT support: 3 years (Required)

Work Location: In person

📌 Technical Presales -Video Conferencing (India)
🏢 COSMICTECH Infosystems
📍 India