Job Summary

The Hospital Receptionist is responsible for managing the hospital reception and front-office activities, assisting patients and visitors, handling appointments, maintaining records, and ensuring smooth coordination between patients, doctors, nurses, and other hospital departments.

Key Responsibilities

- Welcome and greet patients, attendants, and visitors courteously.
- Attend incoming telephone calls and provide appropriate information.
- Register recent patients and update patient details accurately.
- Schedule, confirm, and reschedule doctor appointments.
- Guide patients to the appropriate department, doctor, or service.
- Maintain patient registration, appointment, and enquiry records.
- Coordinate with doctors, nurses, billing, laboratory, pharmacy, and other departments.
- Provide information regarding hospital services, timings, procedures, and facilities.
- Handle patient enquiries and direct complaints to the concerned department.
- Maintain confidentiality of patient and hospital information.
- Assist patients with admission, discharge, and billing-related formalities when required.
- Collect and verify necessary documents and information from patients.
- Maintain proper front-office registers and daily reports.
- Ensure the reception area is clean, organized, and presentable.
- Follow hospital rules, policies, and procedures at all times.
- Perform any other duties assigned by the Hospital Administrator or Front Office Manager.

Required Skills

- Good communication and interpersonal skills.




- Polite, patient, and professional attitude.
- Basic computer knowledge and typing skills.
- Ability to handle patients and visitors effectively.
- Good telephone etiquette.
- Ability to maintain accurate records.
- Basic knowledge of hospital procedures and departments.
- Ability to work as part of a team.
- Good time-management and organizational skills.

Qualification

Minimum: 12th Pass / Diploma / Any Degree
Experience: 0–2 years in hospital front office or receptionist work preferred.

Working Requirements

- Must report to duty on time.
- Must maintain proper dress code and personal hygiene.
- Must communicate respectfully with patients, attendants, doctors, nurses, and staff.
- Must maintain confidentiality of patient information.
- Must follow hospital attendance, leave, and other administrative rules.

Performance Expectations

The Receptionist should ensure professional patient handling, accurate registration, smooth appointment coordination, effective communication, and efficient front-office operations.

Pay: ₹12,000.00 - ₹13,000.00 per month

Benefits:

- Health insurance
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Singanallur, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

- Bachelor's (Preferred)

Shift availability:

- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)

Work Location: In person

📌 Receptionist (India)
🏢 vela hospitals
📍 India