Guest Relations Executive (GRE) – Job DescriptionKey Responsibilities1. Guest Greeting & Welcoming

- Provide a warm, courteous, and professional welcome to all guests.
- Escort guests to their tables/rooms, wherever applicable.
- Ensure guests feel comfortable and attended to from arrival until departure.

2. Handling Guest Inquiries

- Address guest queries regarding menus, services, facilities, and ongoing offers.
- Provide accurate information, recommendations, and assistance to enhance the guest experience.

3. Complaint Handling & Resolution

- Listen attentively to guest concerns and complaints.
- Resolve issues promptly and professionally or escalate them to the concerned department when required.
- Ensure complete guest satisfaction before closure of the concern.

4. Coordination with Departments

- Coordinate effectively with chefs, managers, service staff, housekeeping, and other departments.
- Ensure special guest requests such as celebrations, dietary requirements, and VIP arrangements are executed smoothly.

5. Reservations & Guest Management

- Handle table/room reservations and booking inquiries efficiently.




- Assist in planning seating arrangements and managing guest flow.
- Ensure proper handling and attention for VIP guests.

6. Maintaining Records & Feedback

- Maintain guest logs and reservation records.
- Collect and track guest feedback.
- Report operational or guest-related issues to management.

7. Restaurant Upkeep Support

- Ensure menu cards are clean, updated, and well maintained.
- Assist in folding napkins and maintaining basic table setup standards.

Skills Required

- Excellent communication and interpersonal skills.
- Polite, professional, and customer-focused approach.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask and work efficiently in a rapid-paced environment.
- Good understanding of hospitality operations and guest service standards.
- Ability to remain calm and composed under pressure.

Benefits:

- Food provided
- Health insurance
- Provident Fund

Language:

- English (Required)

Location:

- Mumbai, Maharashtra (Mumbai) (Required)

Work Location: In person

📌 Guest Relation Executive (India)
🏢 All In Hospitality India
📍 India