About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.
Expectations/ Requirements:
1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.
2. Ensured documented feedback.
3. Ensure Adequate feet on Street availability/bucket wise /segment wise
4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team
5. Monitoring performance against set parameters and weekly review with Collection executives.
6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE
7. Support Collection officers in legal /Police issues/Collection Activities
Superpowers/ Skills that will help you succeed in this role:
1. People Management Skills
2. More than 5 years of relevant experience in Collections role
3. Demonstrated Success and achievement orientation
4. Excellent Communication Skills
5.
Negotiations skills - strong bias for driving results in a High performance setting
6. Strong Relationship and Leadership skills
7. Working Knowledge of Computers
Education: Graduation/ Post Graduation preferred
Why join us:
1. A collaborative output driven program that brings cohesiveness across businesses through technology
2. Improve the average revenue per use by increasing the cross-sell opportunities
3. A solid 360-degree feedback from your peer teams on your support of their goals
4. Respect, that is earned, not demanded from your peers and manager
About One97 Communications Ltd
Paytm (Pay Through Mobile) is India's leading digital payments and financial services platform, started by One97 Communications in 2010, offering services from mobile recharge, bill payments, and shopping to UPI payments, travel booking, and wealth management (Paytm Money), serving millions of users and merchants with a focus on financial inclusion and innovation, known for its QR code system and growing ecosystem of financial products.
📌 Area Collection Manager - Manager - Lending Collections (India)
🏢 Paytm
📍 India
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