Voice processes involve real-time verbal communication via phone calls for customer service, technical support, sales, and collections, requiring strong speaking skills and empathy to handle urgent or complex issues.
Non-voice processes utilize written or digital channels such as email, live chat, SMS, and social media, alongside back-office tasks like data entry, order processing, and content moderation. This model allows for asynchronous support, higher multitasking capability, and is generally more cost-effective and scalable for routine or documentation-heavy queries.
Pay: ₹18,104.75 - ₹45,298.56 per month
Advantages:
- Flexible schedule
- Health insurance
- Paid sick time
Work Location: In person
📌 BPO / Customer Support – Voice & Non-voice (India)
🏢 Hourglass It Solutions
📍 India
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