CRM Management:

- Maintain and update customer information, lead status, and communication logs accurately within the CRM software ([Specify your CRM, e.g., Salesforce, HubSpot, Zoho CRM, etc.]).
- Generate reports from the CRM to track lead progress, performance metrics, and customer engagement.
- Ensure data integrity and consistency within the CRM system.
- Utilize CRM features to automate follow-up tasks and schedule appointments.

Lead Follow-up & Nurturing:

- Conduct outbound calls to prospective leads generated through various channels.
- Qualify leads by understanding their needs, preferences, and budget.
- Provide comprehensive information about our products/services to potential customers.
- Schedule appointments and meetings for the sales team as required.
- Maintain a consistent follow-up cadence through calls, emails, and messages to convert leads into customers.
- Re-engage dormant leads and identify new opportunities.

Customer Relationship Management:

- Build and maintain solid,



long-lasting customer relationships.
- Address customer inquiries, resolve issues, and provide excellent support in a timely and professional manner.
- Gather customer feedback and relay it to the relevant departments for continuous improvement.
- Ensure customer satisfaction throughout their journey with us.

Sales Support:

- Collaborate closely with the sales team to ensure a seamless transition of qualified leads.
- Assist in preparing sales pitches, presentations, and proposals.
- Achieve daily, weekly, and monthly targets for calls, follow-ups, and lead conversions.
- Stay updated on industry trends and competitor activities.

Job Type: Full-time

Pay: ₹8,086.00 - ₹18,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid time off

Experience:

- Telecaller: 2 years (Preferred)

Language:

- English (Preferred)

Work Location: In person

📌 Customer Relation Executive (CRE) (India)
🏢 Bronet Group
📍 India