We are a growing consumer brand focused on delivering quality products and a smooth customer experience. Our team works across customer service, e-commerce, operations and brand activities.
Role Overview
We are looking for a Customer & Operations Intern to support our day-to-day order processing and operational activities. You will work closely with the Brand Executive and gain practical exposure to e-commerce operations, order management and customer-related processes.
Duration: 2 months
Stipend: ₹5,000 per month
Key Responsibilities
- Enter and maintain accurate order data in the required systems and sheets.
- Verify COD orders before processing.
- Check order details, products and quantities before dispatch.
- Monitor dispatch and delivery status.
- Identify delayed, failed, cancelled or problematic orders.
- Maintain and update order records.
- Escalate order-related issues to the Brand Executive.
- Support customer-related and marketing activities when assigned.
- Assist with operational coordination and data-related tasks.
- Follow defined SOPs and complete tasks within timelines.
Requirements
- Good attention to detail and accuracy.
- Good communication and organizational skills.
- Basic computer and data-entry skills.
- Ability to work with Excel/Google Sheets.
- Willingness to learn e-commerce and operations.
- Responsible and organized approach to work.
- Freshers and students are welcome to apply.
What You'll Gain
- Practical experience in e-commerce operations.
- Hands-on experience with order processing and fulfilment.
- Exposure to customer service and business operations.
- Understanding of COD, dispatch and delivery processes.
- Experience working with operational data and reports.