Pay: ₹37,000.00 - ₹45,000.00 per month CTC

Job Description:

For a faster response, WhatsApp your CV at +91-XXXXXXXXXX (Kingsuk Chatterjee)

Company Overview:

SIGMA Outsourcing Services Pvt Ltd (SOSPL) is a dynamic and growing Business Process Management Services company committed to providing Collections and exceptional debt recovery services in all domains. SOSPL was established in 2005 with over 22 years + standing having more than 25 clients; a leading Service partner for Banks and NBFC industry offering expertise in Soft Bucket Collections through AI Enabled Contact Centers and Field Operations, handling key portfolios of Credit Card, Two-Wheeler Loan, Personal and Consumer Durable loans with large team structure of more than 1700 employees. Sigma has a well penetrated footprint across the North & West of India, in the states of Delhi NCR, Uttar-Pradesh, Rajasthan, Uttarakhand, Maharashtra, Gujarat, Karnataka & Assam.

As an emerging leader in the Collections industry, we prioritize innovation, efficiency, and employee development. We are seeking a talented individual to join our team as HR & Administration Manager. The selected candidate being positioned at Delhi corporate office covering NCR territory serves as a vital link between the CHRO/Senior Leadership Team and Regional Operational Leaders to understand business needs, provide insights and support regional business initiatives, contribute to overall business strategy formulation and execution, fostering productivity and efficiency within the Delhi/NCR region.

Job Title:

Business Centre Manager - South India Operations





Industry: Banking BPO / Debt Collection

Location: Rajajinagar, Bengaluru (In office)

Languages Spoken: Tamil, Malayalam, Telugu in addition to Kannada

Reports To: Senior Management / Chief Regional Officer

Job Summary

We are seeking a highly driven and compliant Center Manager (Business Operations) to lead and scale our banking debt collection BPO operations for the South India region. Based out of our Rajajinagar office, you will have end-to-end operational ownership of banking portfolios. This includes client management, talent acquisition, team scaling, performance management, and daily reporting. The ideal candidate must have deep experience in bank recovery processes and a proven track record of running a high-performing collection center.

Key Responsibilities

* End-to-End Banking Operations: Manage daily collection BPO operations for various banking portfolios to meet recovery and liquidation targets.

* Talent Acquisition & Scaling: Recruit, onboard, and train telecallers, field collection officers, and support staff to rapidly scale the business.

* Daily Reporting: Submit detailed daily reports to senior management regarding recovery metrics, calling volumes, field visits,



and center performance.

* Portfolio Management: Oversee different stages of debt buckets, ensuring effective allocation between telecalling and field teams.

* Compliance & Audits: Ensure 100% adherence to RBI guidelines, banking regulations, and ethical debt collection practices to maintain zero-tolerance audit compliance.

* Client Relationship: Serve as the primary point of contact for banking clients regarding operational delivery, quality assurance, and recovery updates.

Required Skills & Qualifications

* Graduate, with Experience of 5–8 years in BPO operations, with at least 3 years as a Manager or Operations Manager specifically handling banking collections.

* Regulatory Knowledge: Deep understanding of RBI collection guidelines, banking compliance, and DRA (Debt Recovery Agent) certification norms.

* Recruitment Capabilities: Proven success in hiring, scaling, and managing high-volume telecalling and field collection teams.

* Regional Expertise: Strong knowledge of the South India market and geography to effectively manage regional field officers.

* Communication: Fluency in English, Kannada, and other Southern regional languages to lead teams and handle banking stakeholders.

* Data Proficiency: Strong analytical skills with the ability to interpret dialer metrics, collection CRMs, and build Excel reports for management.

Pay: ₹37,000.00 - ₹45,000.00 per month

Benefits:

- Cell phone reimbursement
- Life insurance

Work Location: In person

📌 Business Centre Manager (India)
🏢 SIGMA OUTSOURCING SERVICES PRIVATE
📍 India