Job Description:

- Provide technical support for Windows desktops laptops macOS devices and related peripherals
- Hands on experience in Windows Server installation administration and troubleshooting
- Manage and support server roles including Active Directory DNS DHCP Print Services and Remote Desktop Services
- Experience with server virtualization platforms such as VMware and Microsoft Hyper V
- Troubleshoot hardware software operating system and application related issues across Windows and macOS environments
- Solid knowledge of TCP IP network printers Video Conference setup endpoint management and system administration tools
- Perform software installations upgrades patch management and preventive maintenance activities

Key Responsibilities:

- Good understanding of networking concepts including TCP IP VLANs routing switching and wireless networking




- Hands on experience in configuring and troubleshooting Cisco switches firewalls and wireless access points
- Monitor administer and maintain enterprise network infrastructure and associated hardware software components
- Perform network performance monitoring capacity analysis and proactive troubleshooting
- Implement and support network security controls to protect organizational assets and data
- Experience with vulnerability management tools such as Qualys including vulnerability assessment remediation tracking and compliance activities
- Perform backup recovery and disaster recovery activities as required
- Manage antivirus endpoint protection and security monitoring solutions

Preferred Skills:

TIG->Standard TIG

📌 Senior Systems Engineer - IT Service Management (India)
🏢 Infosys BPM
📍 India