7-15 Years

Corporate Office

Full-Time

INR 40000 - 80000 (Monthly)

Job description

Job Title: Lead CRM - (M/F)

Experience: 7 - 15 years

Location: M.G. Road, Agra

Employment Type: Full-time

Job Description:

We are looking for an experienced and customer-focused professional to join our team as a Customer Relationship Manager. As a Customer Relationship Manager, you will play a pivotal role in fostering positive relationships with our customers, ensuring their satisfaction, and driving customer loyalty. The ideal candidate should have a proven track record in customer relationship management, excellent communication skills, and a passion for delivering exceptional customer experiences.

Roles and Responsibilities:

1. Customer Engagement:

- Build and maintain solid, positive relationships with customers through regular communication and engagement.
- Proactively reach out to customers to gather feedback and address concerns.

2. Customer Satisfaction:

- Monitor and assess customer satisfaction levels through surveys, reviews, and direct interactions.
- Implement strategies to enhance overall customer satisfaction and loyalty.

3. Issue Resolution:

- Act as a point of contact for customer inquiries, concerns, and escalations.
- Work closely with internal teams to address and resolve customer issues promptly.

4. Customer Retention:





- Develop and execute customer retention strategies to reduce churn and increase customer lifetime value.
- Implement loyalty programs and incentives.

5. Communication:

- Communicate product updates, promotions, and relevant information to customers.
- Provide clear and timely information to customers regarding their inquiries.

6. Documentation and Reporting:

- Maintain accurate and detailed records of customer interactions and transactions.
- Generate regular reports on customer satisfaction and engagement metrics.

Qualifications:

- Master's degree in Business, Marketing, or a related field.
- 8 to 15 years of experience in customer relationship management roles in which at least 6 years in team handling is mandatory.
- Proven track record of successfully managing and retaining customer accounts.
- Excellent verbal and written communication skills.
- Ability to communicate effectively with customers and internal teams.
- Strong problem-solving skills with the ability to address customer issues and find satisfactory solutions.
- Empathetic and customer-focused approach in understanding and addressing customer needs.
- Proficiency in using Customer Relationship Management (CRM) software.

Interested candidates can share their resume at [email protected]

📌 Lead CRM-Agra (India)
🏢 Oswaal Books
📍 India